Publisher review:Support Plus is a browser based help desk software and email management solution Support Plus is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.
This Complete, and feature packed support software for providing technical assistance and increasing your customers satisfaction by delivering Customer Service on your own web site!
Support Plus comes with rich AJAX Based (Technology pioneered by Google and used in GMail, Google Maps) Interface allowing you to work smarter and efficiently. This technology helped in implementation of the Intelli-Base system that displays realtime results from knowledgebase to your clients before they submit their issues. You can also easily reference Knowledgebase Articles or Download Items when replying to tickets.
Key Features: General
- AJAX Based Rich User Interface - Support Plus comes with rich AJAX Based (Technology pioneered by Google and used in GMail, Google Maps) Interface allowing you to work smarter and efficiently. This technology helped in implementation of Intelli-Base that displays realtime results from the knowledge base to your clients before they submit their issues. You can also easily reference Knowledge base Articles or Download Items when replying to tickets.
- Network Aware
- Support Plus offers web based forms login and Microsoft NTLM login nethods with Microsft Active
- Directory (LDAP) login coming soon.
Key Features: Support Tickets
- No Need To Login
- Support Plus has the ability to "Poll" a dedicated email account and update exsiting support requests, this means that your clients don't need to login to be able to resolve thier issues it can allbe done via email.
- Intelli-Base realtime Results - Intelli-Base displays realtime results from your knowledge base to your clients before they submit the tickets. Not only does it cut down heavily on your incoming tickets, it allows your client to view relevant articles from the knowledge base thus reducing your work load.
Key Features: File Downloads
- Lock Download Files - You can selectively lock files from download forcing users to first login and then downlad the file. This is good if you wish to hide away files from general browsing visitors.
- Anti-Leech Protection - This forces the person downloading the file to actually be at your site and not just hot linking to it and leeching of your bandwidth and resources.
Support Plus 2.1 is a ASP.NET script for Help Desk scripts design by OP Software (UK) Limited.
It runs on following operating system: Windows.
Operating system:Windows
Support Plus 2.1 script details 
